Totally Independent Showroom – Totally Impartial, Customer Focussed Advice – Newcastle, Sunderland, Tyne & Wear, County Durham
Unlike much of our competition we are a totally independent showroom. This gives us complete freedom in the section of the fires, stoves and surrounds that we promote. With over twelve years of experience in the fires, stoves and surrounds business, we know what our customers’ want. We listen to your specific needs and advise on the best product to meet your needs.
Pressure - Free, Friendly Advice
Many people call in to see us because we have been recommended by friends or family members. They tell us that our low key, no pressure, jargon free assistance is very much appreciated. This advice is delivered by staff with an honest and enthusiastic approach. Where else will the staff give you the brochures you need, to browse over at home, so you can decide which model is your partner’s favourite….??
The Help You Want, No More or Less
Some people say to us – “We come here from showrooms where we have left more confused than when we went in – or have been talked down to like children.” Proprietor Dawn Hunter’s approach at Universal Fires & Stoves is to judge people’s level of understanding and advise them from there. Then she gives you the appropriate brochures and lets you ponder. Some people come back several times before making their choice… that’s fine.
Says Dawn “I am here to get the right product for you at the best price I can for you.” Its as simple as that. More than one customer has said “Even if you weren’t cheaper than the other showrooms, we would still but from you.”
Our showroom layout has been specifically designed to give display very broad and complimentary range of fries, surrounds and stoves.